FREQUENTLY ASKED QUESTIONS
Do I need to return my rental items clean?
Yes. All rental items are to be returned clean and in proper containers. A cleaning charge will be added to orders returned dirty. For your convenience we do offer cleaning on large orders, please call our office for rates and the availability of this service.
When will you deliver and pick up?
Normal delivery and pickups are made between 8 a.m. and 5 p.m. Monday through Friday. Weekend and after hour deliveries are available for an additional charge. Please call our office for these rates. Rental items will be stacked neatly at the building entrance closest to the back of our delivery truck. Items should be in same condition and location when our staff returns to pick up.
Deliveries that require extra handling beyond the building entrance or that are not stacked and ready for pick up will require an extra labor charge of $25.00 per man hour with a one-hour minimum.
When can I pick up my items?
Rental periods are for up to 48 hours Monday through Thursday. Items picked up on Friday or Saturday are due back before 5 p.m. the following Monday or the next business day when holidays are involved. All rental periods begin when the items are picked up or delivered.You are solely responsible for all items during the rental period. The rental period concludes when items are returned to us. Items that have been delivered are your responsibility until our personnel has picked up the items and found them to be in good order. Overtime charges will be added to past due rentals.
What if something gets damaged or broken?
You are responsible for any lost or damaged items while the equipment is in your possession. Items lost or damaged beyond repair will be paid for at Fair Market Value when rented.
What are your hours?
Purdon’s is open from 9am to 5:30pm Monday through Friday and 9am to 12 noon on Saturdays. We are closed on Sundays.
How long can I keep the items I rent?
Rental periods are for up to 48 hours Monday through Thursday. Items picked up on Friday or Saturday are due back before 5 p.m. the following Monday or the next business day when holidays are involved.
How much does it cost for delivery on the weekends?
Deliveries or pick-ups made on weekends and after hours are available for an additional charge. Please call our office for rates and the availability of this service.
Can Purdon’s set-up and take-down my rental items?
Purdon’s does offer set-up and take-down service during our regular business hours. Please call our office for rates and the availability of this service.
Does Purdon’s do draping in tents?
Yes, Purdon’s does provide draping in tents. Please call our office and we will be glad to provide you with a quote for this popular service.
What is the difference between a quote and an order?
The main difference between a quote and an order is "commitment". When Purdon’s provides you with a quote it will include a detailed list of items including current pricing that Purdon’s will provide for your event. It will also include a proposed date of delivery and a date of when all items will be returned to Purdon’s. When the terms and conditions of the quote meet your needs and requirements, you will be required to provide a non-refundable 50% deposit to guarantee the order. This deposit can be paid by cash, check, money order or major credit card. When Purdon’s receives the deposit along with a signed copy of the agreement it is then considered an order.While items may be deleted and quantities may be changed, all prices and terms of possession are locked in and are not subject to further negotiation unless agreed to in writing by both parties. Please remember that no items are held unless secured with a deposit.
Wedding items? Does the rental include setting up the items?
When wedding items such as candelabra or aisle cloths are delivered, they will be placed in a mutually agreed place of storage at your delivery location. Normal delivery / pick up charges does not include taking the items up or down stairs or elevators. It does not include the setup or takedown of these items.All items must be returned to the point of delivery for our employees to pick up. Additional charges will be added for items that are not available for pick up on the agreed date.
When should I make my rental reservation?
For large events and tents, we suggest you call as soon as you have determined your guest list. It's not uncommon for our customers to place their rental orders as early as 6 months in advance. We are unable to predict who will reserve what and when. For smaller events, usually, a week or two will suffice. Early planning ensures product availability. A 50% deposit is required to reserve your order. The deposit/order fee is your assurance that the items requested will be available on the day you request them.You never know for sure when a very busy time will present itself, which could be at the time of your event. Placing your rental order early can save you the headache of choosing alternate items or having to change the date of your event to suit product availability. Renting early is renting smart!
What forms of payment do you accept?
We accept Visa, MasterCard, company checks, personal checks, bank and cashier checks. However, paying by Visa or MasterCard is more convenient if you're confirming your order by telephone.
What are my delivery options?
Purdon's provides delivery service for our rental customers in most cases. In some, rare cases the customer opts to pick up their items because their order is relatively small, to avoid the delivery charge or because their event is outside of our delivery area.
What are my equipment set-up options?
Some equipment may require set-up of some kind. Mostly in cases of large or heavy items. However, set-up often includes simple tasks such as placing chairs at their intended locations or removing items from their containers. It's best to assume that set-up may be involved and to check our online product information or ask whenever in doubt.Purdon's can set-up any item we rent for a small charge. The over-all set-up charge for your order is based partly on each item and the total number of items. Some set-up charges are discounted based upon volume. Check our online product information or your rental confirmation for specific set-up charges.
Do you offer catering service?
We regret that we don't provide full catering service and don't have immediate plans to. However, we are pleased to refer you to a partner business for services such as catering when asked. We can match your needs with one of our best-in-class partners, all with great reputations in their line of business.
Can you help me rent a hard-to-find item that you don't carry?
Absolutely! Often we are asked to find an item that is somewhat hard to find and go to great lengths to obtain it for a customer. Charges vary and the results are too. Call or email us with any rental request and we'll do our best to serve you or point you in the direction of a business that can.